Privacy Policy

Our app provides services to merchants using Shopify for their online stores. This Privacy Policy explains how we collect, use, and disclose personal information when you install or use our app alongside your Shopify store.

App Introduction

This guide helps you make the most of our Shopify app. We'll explain each feature step by step, offering clear instructions to help you optimize your business operations and enhance your customer experience.

App Purpose

Our app is designed to give e-commerce businesses a comprehensive solution for streamlining order verification, improving customer communication, and managing orders more effectively. It addresses key issues related to order authenticity and communication efficiency, contributing to smoother operations and a better customer experience.

Key Features

  1. Verify both Cash on Delivery (COD) and prepaid orders.
  2. Verify orders through calls, WhatsApp messages, or email.
  3. WhatsApp templates available in 12 different languages to reach a greater audience.
  4. Track order statuses: Confirmed, Canceled, and Pending.
  5. Send abandoned cart recovery messages with or without discounts, using customizable templates.
  6. Send order shipment updates, including the company name and tracking URL, to keep customers informed about their orders.
  7. The Address Verification feature allows you to confirm customers' correct addresses for smoother deliveries.
  8. Purchase credits for future app usage.
  9. Set up recurring monthly billing based on app usage.
  10. Follow up on pending orders with the method chosen in your settings.
  11. Manually cancel or confirm unresponsive orders with one click.
  12. Enable auto-cancellation for unresponsive orders after a set time.
  13. Verify orders worldwide.

App Billing

You can buy credits for future app use. However, if your credits run low, you may miss order verifications. To avoid this, you can subscribe to recurring monthly billing based on your app usage. You can cancel your subscription at any time. When subscribing to monthly billing, credits are put on hold and Shopify charges you based on app usage. If you cancel, your billing will switch back to using purchased credits for future use.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for legal or regulatory reasons.

Contact Us

For more information about our privacy practices, or if you have any questions or concerns, please contact us via email at info@o-notify.com.